The offer and sale of products on our web site http://unlimited.nilufar.com, then called WEB SITE, are ruled by the following General Sales Conditions.
The products acquired on the WEB SITE are sold directly by the company Kuhe Nur7 s.a.s., whose legal seat is in Italy, Via Londonio 28, 20121 Milan, fiscal code and VAT number IT07560530961, following called VENDOR. To get any information, contact us through our servicing to the following numbers:
Mail: email@example.com Tel.: +39.02.780193 Fax: +39.02.76007657
If further information is needed you can enter the “Customer Service” area, where you’ll find all the references according to orders, shipping, refunds and returns of products bought on the WEB SITE. Remember that you can always contact us via e-mail (firstname.lastname@example.org) or by phone at +39.02.780193.1. Our marketing policy
. 1.1 The Vendor offers the products on the WEB SITE and perfects the business of e-commerce exclusively towards its own final users, that is the “consumers”.
. 1.2 By talking about “consumers” we refer to any individual person operating on the WEB SITE with aims that cannot be linked with one’s own marketing, entrepreneurial or professional activity. If you aren’t a “consumer”, you are invited to contact us at our own servicing.
. 1.3 Taking its own marketing policy into account, the Vendor reserves the right not to confirm the orders coming from other subjects than the “consumer” and in any case all the orders not complying its own marketing policy.
. 1.4 These General Sales Conditions settle only the offer, forwarding and acceptance of purchase orders of products between the WEB SITE users and the Vendor.
. 1.5 The General Sales Conditions don’t settle the supply of services or sale of products from subjects different from the Vendor and that are on the WEB SITE through links, banners or other hypertextual links. We advise you to check the relating sales conditions before entering orders and purchasing products and services from other subjects than the Vendor, since the Vendor has no responsibility of the service supply or the perfecting of e-commerce operations between the WEB SITE users and other subjects.2. How to bring off the agreement with the Vendor
. 2.1 To bring off the purchase agreement of one or more products on the WEB SITE, you have to fill in the purchase form in an electronic format and send it to the Vendor via e-mail following the relating directives.
. 2.2 The purchase form includes references to the General Sales Conditions, a summing up of information on the main features of each ordered product and the relating price (without VAT), the kind of payment you can use to purchase each product, the ways to deliver the acquired products, the costs of forwarding and delivery, the hint to the conditions necessary to exert the withdrawal right, the ways and time to give back the purchased products.
. 2.3 The agreement is perfected when the Vendor receives your purchase form via telematics, after checking the rightness of the filled-in data.
. 2.4 Before going on with the product purchase by sending the purchase form, you will be asked to read the General Sales Conditions carefully and the information on the withdrawal right, to print a copy through the printing command and save one to keep amongst your files.
. 2.5 The purchase form will be filed into our data bank for the necessary lapse of time to carry out orders and in any case within the legal terms. You can reach your purchase form in the section “my orders”.
. 2.6 Before going on with the forwarding, you will be asked to find out and correct any mistakes made by filling in the data in the purchase form.
. 2.7 Italian and English are the available languages to perfect the agreement with the Vendor.
. 2.8 After bringing off the agreement, the Vendor will take charge of your purchase order.
. 2.9 The Vendor can refuse to perfect your purchase orders if they don’t fulfil enough solvency grants, aren’t complete or right or when products aren’t available. With these situations we’ll e-mail you to inform that the agreement isn’t perfected and that the Vendor hasn’t fulfilled your purchase order, specifying the reasons why. If the products shown on the WEB SITE aren’t available or for sale when you enter the site for the last time or you forward your purchase form, the Vendor will inform you on the possible unavailability of the ordered products opportunely and in any case within seven days from the day after the one you sent your order to the Vendor. If you sent the purchase form and you paid the requested price, the Vendor will pay back what you paid in advance.
. 2.10 While sending your purchase form via telematics, you unconditionally accept these General Sales Conditions and engage yourself in following them in your relations with the Vendor. If you don’t agree on some of the rules in the General Sales Conditions, you are invited not to forward your purchase order to buy the products on the WEB SITE.
. 2.12 When the agreement is perfected, the Vendor will e-mail the receipt of the purchase order containing a summary of the information present in the purchase form (General Sales Conditions, information on the withdrawal right, information on the main features of the product and detailed information on price, payment ways and delivery costs.)3. Warranties and information on the product prices
. 3.1 The WEB SITE proposes for sale exclusively the products of the VENDOR, made by manufacturers carefully chosen for their strict quality checks.
. 3.2 The main features of products are shown on the WEB SITE inside each product sheet. Images and colours of the products for sale on the WEB SITE couldn’t correspond to the real ones due to internet browser and monitor.
. 3.3 The prices of products could be updated. Check the end sale price before forwarding the relating purchase form.
. 3.4 The purchase requests from countries not included amongst the ones inside the list of countries at the time of the registration cannot be accepted by the Vendor.
. 3.5 In case of exerting your withdrawal right, the Vendor can refuse to accept the return of products changed in their fundamental and quality features or damaged.4. Payments
. 4.1 To pay the price of products and the relating costs of forwarding and delivery you can follow one of the ways listed in the purchase form.
. 4.2 To pay via credit card, your financial information (i.e. the credit/debt card number or its expiry date) will be delivered via a cryptographic protocol to Banca Sella s.p.a or other banks supplying the relating service of e-payment without any possibility for third parties to reach the information. This information will be used by the Vendor exclusively to perfect the procedures linked with the purchase and issue the refunds of products returns following the enforcing of your withdrawal right, or when it is necessary to forestall or notify the police any fraud on the WEB SITE. The purchase price of products as well as the shipping and delivery charges will be debited to your current account/credit card when the purchase products will be shipped.5. Shipping and delivery of products
5.1 To know the relating ways of shipping and delivery of products, you have to enter the section “Shipping” inside the Customer Service area. You are requested to pay great attention to what written in this area, since the directions inside are an integrating and fundamental part of these General Sales Conditions and thus are considered known and accepted by you on the forwarding of the purchase form.6. Servicing
. 6.1 You can ask any information through our servicing: contact the Customer Service via e-mail at the following address: email@example.com. Or call the phone number +39-02-780193. For further instructions enter the “Customer Service” area.7. Withdrawal right
. 7.1 You have the right to withdraw from the agreement signed with the Vendor, without any penalty and without specifying the reason why, within ten (10) working days, starting from the reception of products purchased on the WEB SITE. You cannot change the chosen product with another one.
. 7.2 You must use the “withdrawal form” to withdraw from the agreement.
. 7.3 In this case, you have to return the products to the Vendor handing them to the carrier to be dispatched within ten (10) working days, starting from the reception of the products purchased.
. 7.4 The only charges for you are the ones to give back the purchased products.
. 7.5 If you resort to the same carrier named by the Vendor in the withdrawal form, the payment of the return charges will be carried out on your behalf by the Vendor, thus freeing you from the duty to pay the carrier. To pay the return charges, the Vendor will keep from the repayment a lump sum representing the cost previously sustained for the shipping and delivery of the purchased products to your address. Furthermore, since the moment of redelivery of the purchased products to the carrier named by the Vendor in the withdrawal form, the Vendor will free you from any responsibility in case the products are lost or damaged during the delivery.
. 7.6 Beside the terms and ways described at the previous points 7.1, 7.2, 7.3, 7.4, the Withdrawal Right is rightly exerted when the following conditions are wholly fulfilled: a. the Withdrawal form is correctly filled in and sent to the Vendor within ten (10) working days, starting from the reception of the products purchased; b. the products must not be used, washed or damaged; c. the products must be returned in the original packaging; d. the returned products must be sent to the Vendor in only one delivery. The Vendor has the right not to accept objects from the same order, if returned and sent in different moments; e. the returned products must be delivered to the carrier within ten (10) working days, starting from the reception of the products purchased.
.7.7 If the Withdrawal Right is exerted following the ways and terms outlined in this 7th paragraph, the Vendor will refund the money already cashed to buy the products according to the foreseen ways and terms.
.7.8 The sums will be refunded in the shortest possible time and anyway within thirty (30) days from the moment when the Vendor becomes acquainted with your exerted withdrawal right. The procedures of refunding will be started once assessed the right fulfilment of the terms and conditions above mentioned, as outlined in the 8th paragraph.
.7.9 When the terms and conditions to exert your withdrawal right as from this paragraph aren’t fulfilled, you will lose any refunding right of the sums already paid to the Vendor. Anyway you can get back the products in the conditions they were returned to the Vendor, at your expense. On the contrary, the Vendor can keep the products, as well as the sums already paid for their purchase.8. Times and ways of refunding
.8.1 After the return of products, the Vendor will carry out the necessary ascertainments regarding the compliance of the same to the conditions and terms as from the 7th paragraph. If the ascertainments are ended positively, the Vendor will send you via e-mail the relating confirmation of accepting the returned products.
.8.2 The sums will be refunded by the Vendor in the shortest possible time and anyway within thirty (30) days from the moment when the Vendor becomes acquainted with your exerted withdrawal, once assessed the right fulfilment of your withdrawal right and acceptance of the returned products.
.8.3 Once there is no correspondence between the receiver of products named in the order form and the person perfecting the payment of the sums for their purchase, in case of exerting the withdrawal right the refund of sums will be perfected by the Vendor on behalf of the person perfecting the payment.
.8.4 The credit on the current account will have the same date as the charge; as a consequence you will get no loss as for banking interests.
.8.5 The Vendor will choose ELLEVEXPRESS S.R.L. as the carrier for the return of products.
.8.6 You can return the products to the Vendor without being compelled to pay directly the necessary charges. According to the ways and terms foreseen to exert the withdrawal right, this method gives the Vendor the possibility to perfect on your behalf a direct payment of the charges to return the purchased products, thus freeing you from the duty to pay the carrier. This method allows also to ascertain the position of each parcel in any moment, thus freeing you from any responsibility in case of loss or damage of products during their delivery.
.8.7 If you decide to use a carrier different from the one chosen by the Vendor to return the products, you will be debited with the shipping charges, included the responsibility if products are lost or damaged.9. Privacy
. 9.2 You are asked to read our “General Conditions of Exploitation” if you haven’t done it yet, since they contain important directions on how we treat personal data of our users and the safety system we use.
.10.1 The General Sales Conditions are ruled by the Italian law and in particular by the decree-law September 6, 2005 n. 206 on the consumer code, with a specific reference to the rule regarding remote agreements, as well as the decree-law April 9, 2003 n. 70 on some aspects regarding e-commerce.
.10.2 In case of controversies between the Vendor and any final user, deriving from the General Sales Conditions, the Vendor grants the full compliance and acceptance of RisolviOnline reconciliation service. RisolviOnline is an independent and institutional service supplied by the Arbitration Board of the Chamber of Commerce in Milan, allowing to reach a satisfying agreement with the help of a neutral and competent peacemaker on Internet, in a friendly and safe way. For further information on RisolviOnline regulations or to send a request of reconciliation you can reach www.risolvionline.com.11. Modifications and updating
.11.1 The General Sales Conditions are modified if needed, also taking into account possible changes of the law. The new General Sales Conditions will be effective as from the publishing date on Nilufar site.